Jan Vikas Trust is committed to ensuring that all donations are processed with the highest level of accuracy and transparency, in accordance with the instructions provided by our donors, both online and offline.
Case 1: Duplicate Transaction or Incorrect Amount
In the event of a duplicate transaction or an incorrect donation amount entered by the donor, a refund request must be submitted via email to jvtjharkhand@gmail.com within 10 days of the transaction date, along with a valid reason.
Upon receiving the request, Jan Vikas Trust will review and verify the transaction details. If the request is found to be valid and in line with our gift acceptance policy, the donated amount will be refunded. Please note that any applicable transaction charges or processing fees will be borne by the donor.
Case 2: Transaction Cancelled During Processing
If a transaction is cancelled by the user during the payment process and the amount has been debited from the donor’s account but not credited to the Trust’s account, Jan Vikas Trust shall not be held responsible for issuing a refund.
In such cases, the donor is advised to directly contact their respective bank or payment service provider to resolve the issue. However, Jan Vikas Trust will provide reasonable assistance, within its capacity, to help address the concern.
Credit / Debit Card Security
For any such issues, donors are requested to write to us at jvtjharkhand@gmail.com with complete transaction details.